Junior IT Support Technician (225-1008)

The role of a Junior IT Support Technician is crucial in today's technologically driven workplaces. This position primarily involves assisting with the maintenance and support of an organization’s IT systems and networks, ensuring optimal performance and security. As a bridge between IT users and the technical team, the Junior IT Support Technician is tasked with providing first-level support for hardware, software, and network issues. This dynamic role requires a keen problem-solver with the ability to troubleshoot and resolve issues promptly while maintaining high customer service standards. An ideal candidate will be a self-motivated individual who is eager to learn and grow in a fast-paced environment. A Junior IT Support Technician is often the first point of contact for end-users, thus requiring excellent communication skills and a patient, customer-focused approach. The position provides a fantastic opportunity for those looking to kickstart their careers in the IT field and promises growth potential with the acquisition of further skills and certifications.

Responsibilities

• Provide first-level support to end-users facing software or hardware issues.
• Assist with the installation and configuration of new IT equipment and software.
• Maintain an updated inventory of all IT equipment and software assets.
• Document incidents and resolutions accurately in the internal ticketing system.
• Monitor and maintain network connectivity to ensure uninterrupted communication.
• Collaborate with senior IT staff for complex issues or escalations.
• Support the on-boarding process for new employees regarding IT systems usage.
• Participate in the implementation of IT initiatives and upgrades.
• Ensure security protocols are followed for data integrity and confidentiality.
• Offer guidance to employees on best practices for IT system use.
• Participate in trainings to keep skills up-to-date and relevant.
• Provide feedback on recurring issues to improve support processes.

Requirements

• Associate's degree in IT, Computer Science, or related field preferred.
• Basic understanding of computer hardware, networks, and operating systems.
• Excellent problem-solving skills and ability to work in a team environment.
• Strong verbal and written communication skills are essential.
• Ability to manage multiple tasks and prioritize them effectively.
• Willingness to learn and adapt to new technologies and methods.
• Customer service orientation with a positive and patient demeanor.