Front Office Associate (225-813)

A Front Office Associate is a pivotal role in any organization, particularly in the hospitality and service sectors. As the first point of contact for clients, visitors, and even employees, a Front Office Associate ensures a welcoming atmosphere and professional demeanor in the reception area. This position requires excellent customer service skills, organizational capabilities, and the ability to handle multiple tasks efficiently. The Front Office Associate is responsible for greeting guests, answering queries, managing phone lines, scheduling appointments, and supporting administrative functions. Being the face and voice of the company, this role demands a high level of professionalism and the capacity to manage inquiries with promptness and accuracy.

Responsibilities

• Greet and welcome guests and visitors as they arrive at the office.
• Manage incoming phone calls and direct them to the appropriate personnel.
• Respond to customer inquiries while providing accurate information and assistance.
• Coordinate front-desk activities, including distributing correspondence and providing clerical support.
• Maintain the reception area, ensuring it remains tidy and presentable at all times.
• Collaborate with other departments to ensure smooth operations and task fulfillment.
• Schedule and confirm appointments, meetings, and reservations for guests and staff.
• Handle complaints or issues promptly and professionally to resolution or escalation.
• Manage incoming and outgoing mail as well as courier services efficiently.
• Update calendars and schedule meetings for conference rooms and other resources.
• Assist with administrative tasks such as data entry and reporting when required.
• Ensure compliance with company policies while performing daily tasks and duties.

Requirements

• High school diploma or equivalent qualification is required for applicants.
• Previous experience in a front office or similar customer service role preferred.
• Proficiency with Microsoft Office Suite and office management software needed.
• Strong communication skills, both written and verbal, are essential for this role.
• Excellent organizational skills and the ability to multitask effectively required.
• A friendly and professional demeanor with a focus on customer service excellence.
• Flexibility to work in dynamic environments with varying responsibilities and duties.