Receptionist - Healthcare (225-915)

As a Receptionist in a healthcare setting, you will be the welcoming face and voice for patients and visitors at a medical facility. Your role is vital in providing an excellent first impression and ensuring a smooth flow of daily operations. You will handle inquiries, manage bookings, and provide exceptional customer service while maintaining a professional environment. Your ability to handle sensitive information with care and your attention to detail in administrative tasks will be crucial. Join our dedicated team of healthcare professionals where your contributions will directly impact patient experiences and the efficiency of our healthcare services.

Responsibilities

• Greet and welcome patients, visitors, and vendors professionally at all times.
• Manage the reception area to ensure a tidy and organized entryway.
• Handle incoming phone calls, direct them appropriately, and provide necessary information.
• Schedule, confirm, and reschedule patient appointments as needed and manage the appointment calendar.
• Collect necessary patient information to complete the registration process efficiently and accurately.
• Maintain and update patient records with accuracy and confidentiality in mind.
• Assist patients with completing necessary paperwork and preparing them for appointments.
• Coordinate with medical staff to ensure smooth patient flow and operations.
• Address patient inquiries and complaints, escalating complex issues when necessary.
• Work collaboratively with other staff members to provide high-quality patient care.
• Ensure that all necessary supplies and forms are stocked and organized for daily activities.
• Comply with all safety and health regulations while performing daily tasks.

Requirements

• Previous experience as a receptionist or in a similar customer service role preferred.
• Excellent verbal and written communication skills required for effective interaction.
• Proficiency with MS Office Suite and familiarity with medical management software.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail are essential for this role.
• Ability to work flexible hours, including evenings and weekends, when necessary.
• High school diploma or equivalent required; additional qualifications will be a plus.