Hospital Receptionist (225-915)

As a Hospital Receptionist, you will play a pivotal role in delivering exceptional support and service to patients, visitors, and healthcare professionals. Your primary responsibility will be to manage the front desk operations, ensuring a warm and welcoming environment for all guests. You will be the first point of contact for individuals arriving at the hospital, which requires exceptional communication and organizational skills along with a friendly demeanor. Your ability to efficiently handle inquiries, manage patient appointments, and assist with administrative duties is crucial for the smooth operation of the hospital's front office area. This role demands a high level of professionalism, confidentiality, and the capacity to handle stressful situations with composure.

Responsibilities

• Greet patients and visitors warmly and assist with their inquiries.
• Manage telephone calls efficiently, directing them to the appropriate departments.
• Coordinate appointments and schedules between patients and healthcare professionals.
• Maintain a clean, organized, and welcoming reception area at all times.
• Process patient check-ins and verify information for accuracy and completeness.
• Assist patients with the completion of registration and admission forms.
• Handle confidential patient information with discretion and professionalism.
• Address patient concerns and complaints with empathy and effective solutions.
• Coordinate communication between doctors, nurses, and administrative staff.
• Perform administrative duties such as filing, faxing, and data entry.
• Collect and process patient service fees, ensuring accurate transactions.
• Support hospital staff in managing emergency situations efficiently.

Requirements

• High school diploma or equivalent educational attainment is required.
• Previous experience in a healthcare or customer service role preferred.
• Strong interpersonal skills with a professional and friendly demeanor.
• Excellent verbal and written communication abilities are essential.
• Proficient in using computers, telephone systems, and office equipment.
• Ability to handle sensitive information with confidentiality and tact.
• Outstanding organizational skills and capability to multitask effectively.