Collection Executive (225-812)

The Collection Executive plays a critical role in the financial health of an organization by ensuring timely and efficient recovery of outstanding debts and payments. This position is responsible for managing a portfolio of accounts, leveraging a strong understanding of credit control processes, and employing effective communication and negotiation skills to resolve overdue accounts. The ideal candidate is detail-oriented, proactive, and possesses excellent problem-solving abilities to handle difficult situations professionally. They should have the capability to build strong relationships with clients while ensuring compliance with legal requirements and company policies. A Collection Executive must also be able to work collaboratively with various departments to improve collection processes and mitigate risks.

Responsibilities

• Maintain accurate records of all collection activities in the system.
• Monitor overdue accounts and communicate promptly with clients for collections.
• Negotiate payment plans and settlements to recover outstanding balance efficiently.
• Collaborate with the credit control team to improve collection strategies.
• Prepare and analyze reports on collection activities and account status.
• Assess clients' creditworthiness to mitigate risks associated with lending.
• Handle disputes and queries raised by clients regarding their accounts.
• Ensure compliance with corporate policies and legal requirements in collections.
• Coordinate with the legal team for accounts needing further action.
• Develop and maintain strong relationships with clients to ensure payment commitments.
• Identify trends in payment delays or defaults for reporting to management.
• Contact clients through various channels including phone, email, and onsite visits if necessary.

Requirements

• Bachelor's degree in finance, accounting, business administration, or related field.
• At least 2-3 years of experience in collections or credit management preferred.
• Strong proficiency with MS Office Suite and relevant accounting software.
• Excellent communication and negotiation skills to handle difficult clients.
• Demonstrated ability to multitask and prioritize work effectively.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to work independently and as part of a team to achieve goals.