Assistant Manager - RM Enablement And Knowledge And Learning

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Assistant Manager - RM Enablement

Risk Management team at EY plays an important role in managing the internal risks of the firm associated with accepting a new client or an engagement or risks associated with any of our on-going audit / non audit engagement. Formed in the Year 2007, the Risk Management team is growing rapidly as a Center of Excellence for all standardized quality / compliance related activities that can be efficiently undertaken from Global Delivery Services location.

The opportunity

We are seeking a highly motivated and structured professional to manage and drive the Risk Management site – EY’s central platform for enabling easy access to timely, relevant, and applicable global and local Risk Management (RM) content.

This role is critical to advancing our content strategy, ensuring seamless user experience, and enabling RM stakeholders to efficiently share and consume knowledge across the firm. The ideal candidate will have experience in content governance, digital knowledge management, and risk or compliance domains.

Your Key Responsibilities

Site Management & User Experience

• Oversee the end-to-end operation and evolution of the Discover Risk Management site
• Maintain the integrity and accessibility of the site, optimizing user journeys and navigation , ensuring the content is structured well and aligned to user behavior.
• Lead enhancements to the site based on user feedback, usage analytics, and evolving business needs.
  
  

Content Strategy & Governance

• Implement and maintain the global RM content strategy, acting as a bridge between global and local RM teams.
• Ensure appropriate classification, tagging, and taxonomy to improve searchability and relevance of content.
• Establish and enforce protocols for updating, archiving, and synchronizing content across global and local RM sites.
  
  

Stakeholder Collaboration

• Work closely with global, regional, and local RM teams to align content and reduce duplication.
• Define and communicate clear roles and responsibilities for content ownership at the global and local levels.
• Enable local teams to contribute region-specific content that supplements global policies, where necessary.
  
  

Training & Engagement

• Provide onboarding and periodic training for regional/local content contributors and site owners.
• Facilitate communication and feedback loops with RM professionals globally regarding content quality, updates, and site performance.
  
  

Monitoring & Continuous Improvement

• Regularly review and audit site content, structure, and usage to ensure consistency, accuracy, and value.
• Track site analytics to generate insights and recommend improvements.
• Support risk compliance by ensuring that global policies are appropriately communicated, updated, and enforced across geographies.
  
  

Skills and attributes for success:

Essentials:

• 6+ years of experience in in digital content management or governance of intranet/knowledge platforms.
• Ability to drive cross-functional collaboration across global teams and time zones.
• Strong analytical and problem-solving skills; ability to use data to inform decisions.
• Excellent communication, facilitation, and stakeholder management skills.
• Familiarity with SharePoint, ServiceNow, or other enterprise knowledge platforms.
• Exposure to change management and digital transformation initiatives
• Understanding of information architecture and user-centered design principles.
  
  

Preferred:

• Understanding of risk management concepts and structures.
  
  

What you can look for:

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global risk management teams on strengthening and monitoring compliance framework
  
  

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly a global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants, to coders, to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs
  
  

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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