Front Desk Receptionist (225-927)

The Front Desk Receptionist serves as the first point of contact for clients, guests, and employees in an organization. This role requires a professional, welcoming attitude and outstanding customer service skills. As the face and voice of the company, the Front Desk Receptionist is responsible for making a positive and lasting impression. This role includes managing the flow of information and communication within the office, handling inquiries, and performing various clerical tasks to support the administrative functions of the organization. Additionally, the Front Desk Receptionist may play a key role in organizing meetings, coordinating office activities, and maintaining security by following procedures and controlling access via the reception desk.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office efficiently.
• Answer and forward incoming phone calls promptly and professionally.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries to departments.
• Maintain office security by following safety procedures and controlling access.
• Update appointments and schedule meetings in coordination with managers.
• Perform clerical duties such as filing, photocopying, and transcribing documents.
• Monitor front desk and maintain a clean and organized reception area.
• Support the administrative team with various tasks as needed.
• Assist in the onboarding process for new employees, including verifying documents.
• Maintain contact lists and keep reception area supplies fully stocked.

Requirements

• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite and general computer literacy skills.
• Professional attitude and appearance with superior customer service skills.
• Solid written and verbal communication skills for effective interaction.
• Ability to be resourceful and proactive when issues arise unexpectedly.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• High school diploma required; additional certification in office management is a plus.