Training Manager (F&B) (225-729)

The role of a Training Manager in the Food and Beverage (F&B) industry is crucial as it revolves around enhancing the competencies of individuals and teams. This position requires an individual with a thorough understanding of the food and beverage operations, strong leadership skills, and a passion for teaching and mentoring others. As a Training Manager, the focus is on designing, creating, and implementing training programs that improve employee functions and overall customer satisfaction. The objective is to build a skilled, competent, and satisfied workforce that enhances the company's reputation for providing exceptional service. It also involves continual assessment, analysis, and enhancement of the training programs to meet the dynamic needs of the company and its workforce. This role provides a strategic opportunity to influence the quality of service and, ultimately, contribute to the organization's growth and success.

Responsibilities

• Develop and implement comprehensive training programs for F&B staff members.
• Assess the training needs by conducting regular skills gap analyses.
• Collaborate with department heads to align training objectives with business goals.
• Design training manuals, instructional guides, and presentations for programs.
• Conduct engaging and informative training sessions and workshops for teams.
• Evaluate effectiveness of training sessions and make improvements as necessary.
• Ensure training programs adhere to industry standards and legal regulations.
• Monitor and report on trainee progress and provide feedback to managers.
• Incorporate modern techniques and technologies into training strategies.
• Manage training budgets and optimize resources to maximize impact.
• Maintain training schedules and coordinate logistics for training execution.
• Foster a culture of continuous learning and professional development among employees.

Requirements

• Bachelor’s degree in hospitality management, education, or a related field.
• Minimum of three years experience in training within the F&B industry.
• Strong leadership and interpersonal skills to inspire and guide staff.
• Excellent presentation and communication skills, both oral and written.
• Proficiency in developing online and offline training materials.
• Ability to assess employee progress and adapt training methods accordingly.
• Strong organizational skills and attention to detail for managing multiple projects.