Telesales Representative (225-909)

The Telesales Representative is a crucial role in our sales team, responsible for reaching out to potential and existing customers to promote our products and services. This position involves engaging with clients over the telephone, offering tailored solutions and building rapport to close sales successfully. The ideal candidate possesses strong communication skills, resilience, and the ability to work under pressure while maintaining a positive attitude. The Telesales Representative is expected to achieve sales targets, handle customer inquiries efficiently, and provide exceptional service to enhance customer satisfaction. By leveraging persuasive strategies, this role contributes significantly to the growth and success of our company.

Responsibilities

• Contact potential and existing customers to inform them about products and services.
• Identify customer needs and tailor product offerings to meet their requirements.
• Use defined sales scripts and modify approach as necessary to close sales.
• Ensure high levels of customer satisfaction through excellent service skills.
• Maintain accurate and detailed records of customer interactions and sales activities.
• Meet and exceed sales targets and performance metrics on a daily basis.
• Handle customer inquiries and resolve any issues or complaints effectively.
• Follow up with leads and convert them into valuable long-term customers.
• Stay informed about industry trends and product updates for effective selling.
• Collaborate with team members to improve sales techniques and strategies.
• Provide feedback on call and sales metrics to aid improvement and training.
• Participate in team meetings and share best practices to enhance performance.

Requirements

• Proven experience as a Telesales Representative or similar sales role.
• Excellent communication and interpersonal skills essential for success.
• Ability to learn about products and services quickly for effective selling.
• Good knowledge of relevant computer programs and telephone systems.
• Aptitude for problem-solving and handling objections successfully.
• Outstanding negotiation skills with the ability to close deals.
• High school diploma or equivalent, bachelor's degree preferred.