Service Point Advisor

Come Join The World’s Most International Company

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 11 consecutive years since 2022.

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visithttps://careers.dhl.com/global/en

About The Role

The Service Point Advisoris responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.

YOUR TASKS

• Ensure that a high level of professional rapport is developed and maintained with all customer
• Follow up on all customer inquiries and direct customer to the correct DHL department where further information is required
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action
• Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders
• Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination
• Provide follow up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards
  
  
  

YOUR PROFILE

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Excellent organisational skills, including ability to prioritise workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Strong problem solving capability
• Flexibility to work in different locations within UAE
• UAE driving license is an added advantage
  
  
  

What We Offer

• Strong career support in an international environment
• Experience working with DHL Express in a tier 1 country & the challenges it brings to your role
• In the UAE, you get to work in a diverse work environment with colleagues from across the world and take part in ample employee engagement activities
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!