Senior Sales Manager

Job Summary:

We are seeking an experienced and results-driven Sales Manager to join our team at our garden center in Dubai. As a Sales Manager, you will be responsible for leading and managing a team of Junior Sales Managers to achieve sales targets and drive business growth. If you have a proven track record in sales management, excellent leadership skills, and a passion for delivering exceptional customer experiences in the horticulture industry, we encourage you to apply.

Key Responsibilities:

• Team Management: Lead, motivate, and manage a team of Junior Sales Managers to achieve sales targets and drive business growth.
• Sales Strategy: Develop and implement effective sales strategies to increase sales revenue, customer acquisition, and retention.
• Performance Management: Monitor and analyze sales performance, provide feedback, and coaching to Junior Sales Managers to improve their skills and performance.
• Customer Service: Ensure that all customers receive exceptional service, respond to customer complaints, and resolve issues promptly.
• Product Knowledge: Develop and maintain a deep understanding of our products, including plants, gardening supplies, and outdoor living products.
• Visual Merchandising: Work with the visual merchandising team to create an appealing and engaging store environment that drives sales.
• Reporting and Analysis: Provide regular sales reports, analysis, and insights to senior management to inform business decisions.
• Training and Development: Develop and deliver training programs to Junior Sales Managers to enhance their skills and knowledge.
• Budgeting and Forecasting: Collaborate with senior management to develop sales budgets and forecasts.

Sales Targets:

• Sales Revenue: Achieve sales revenue targets, which will be set and reviewed regularly.
• Customer Acquisition: Increase customer acquisition and retention.
• Customer Satisfaction: Improve customer satisfaction ratings.

Performance Metrics:

• Sales Growth: Achieve a minimum of 10% sales growth within the first 6 months.
• Customer Satisfaction: Achieve a customer satisfaction rating of 90% or higher.
• Team Performance: Achieve a team performance rating of 90% or higher.

Requirements:

• Education: Bachelor's degree in Business, Marketing, Horticulture, or a related field.
• Experience: 8+ years of experience in sales management, preferably in a garden center or retail environment, with a proven track record of success in managing a sales team and achieving sales targets.
• Skills:
• Proven track record of success in sales management.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to motivate and inspire a team to achieve sales targets.
• Experience with sales software, CRM systems, and Microsoft Office.
• Strong customer service skills.
• Knowledge of horticulture and gardening products.
• Certifications: Sales certifications are an asset.