Senior Quality Assurance Manager

We are looking for a Senior Quality Assurance Manager to join a leading semi-government entity in Dubai specializing in international events, exhibitions, and venue management.

Responsibilities:

Establish Quality Assurance Function

• Develop and implement a comprehensive QA strategy and framework for the Facility Management Department
• Define quality standards, procedures, and metrics to ensure compliance with industry regulations and best practices
• Create and maintain QA documentation, including policies, procedures, and manuals

Core Team Building and Management

• Recruit, hire, and train the initial QA team, ensuring the selection of qualified and experienced professionals
• Provide leadership, guidance, and mentorship to the QA team, fostering a culture of continuous improvement and excellence
• Conduct regular performance evaluations and provide feedback to team members

Core Quality Control and Compliance

• Oversee the implementation of QA processes and procedures across all facility management operations, including hard services (e.g., HVAC, electrical, plumbing) and soft services (e.g., housekeeping, landscaping)
• Conduct regular audits and inspections to ensure compliance with quality standards and identify areas for improvement
• Collaborate with these departments/teams to address quality issues and implement corrective actions
• Establish an annual time frame for quality assurance audits to systematically review and assess compliance with established standards and procedures

Core Continuous Improvement

• Monitor and analyze QA metrics and performance data to identify trends and areas for improvement
• Develop and implement continuous improvement initiatives to enhance the quality and efficiency of both hard and soft facility management services
• Stay updated with industry trends and advancements in QA practices and technologies

Core Reporting and Communication

• Prepare and present regular reports on QA activities, findings, and improvements to senior management
• Communicate quality standards and expectations to all stakeholders, including contractors and vendors
• Act as the primary point of contact for all QA-related matters within the Facility Management function

Core Synergy with Compliance and Internal Audit

• This function ensures that all operations and transactions comply with regulatory standards and internal policies
• It enables real-time monitoring and comprehensive reporting, facilitating the prompt identification and mitigation of risks.
• Furthermore, it supports detailed audit trails and thorough documentation, enhancing the ability of internal audits to verify compliance and operational integrity through collaborative efforts

Operating Environment

• Office & Operational based job which might require travel with UAE
• Needs to have a drivers license

Requirements:

• Bachelors degree in engineering, Quality Management, or a related. Masters degree is preferred
• Minimum of 7-10 years of experience in quality assurance, with at least 3 years in a managerial role
• Proven experience in establishing and managing QA functions, preferably in the facility management or related industry
• Strong knowledge of quality standards, regulations, and best practices in both hard and soft facility management
• Excellent leadership, communication, and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Certification in Quality Management (e.g., Six Sigma, ISO 9001)