Call Center Representative - (Arabic National) (225-813)

Our company is actively seeking a skilled Call Center Representative fluent in Arabic to join our dynamic team. This role is essential for delivering exceptional service to our valued Arabic-speaking clients. The ideal candidate will exhibit excellent communication skills, both verbal and written, to effectively handle customer inquiries, resolve issues, and provide superior support. This position offers an exciting opportunity to engage with diverse clients, develop thorough knowledge of our services, and enhance customer satisfaction. If you are a dedicated individual who thrives in a fast-paced environment and possesses an innate ability to connect with people, we encourage you to apply and become a key player in our customer support team.

Responsibilities

• Handle inbound and outbound calls from Arabic-speaking customers efficiently and professionally.
• Identify and resolve customer inquiries and issues to provide first-contact resolution.
• Maintain a detailed log of customer interactions, transactions, comments, and complaints.
• Provide accurate information regarding products or services while adhering to company policies.
• Follow communication scripts and handle different topics to ensure consistency in messaging.
• Meet personal/team qualitative and quantitative targets for call center performance.
• Conduct follow-up calls to ensure timely resolution of customer inquiries and concerns.
• Participate in training and development programs to enhance service delivery skills.
• Work collaboratively with team members to achieve overall customer service objectives.
• Analyze and report recurring customer issues to management for continuous improvement.
• Assist in the development and updating of service delivery procedures and documentation.
• Remain adaptable and positively handle changing priorities or workloads as directed.

Requirements

• Proven experience as a call center representative or in a similar customer service role.
• Fluency in both spoken and written Arabic and English are mandatory requirements.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Ability to handle high volume calls while maintaining composure and professionalism.
• Strong problem-solving abilities with a keen attention to detail and accuracy.
• Familiarity with CRM systems and practices will be highly advantageous for this role.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• High school diploma or equivalent; additional qualifications in customer support are a plus.