Senior Manager HR Policies And Employee Relations

Description

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.

Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Manager

Firm Overview

Job Description & Summary

At PwC, we are a community of solvers, where every individual plays an important role in shaping the future of our firm, clients and communities. We seek individuals who excel in their roles and embody our core behaviors, working together to create a better tomorrow. Our commitment to Trusted Leadership and Distinctive Outcomes, from our PwC Professional framework, defines how we deliver on our purpose and strategy, serving our clients and living our values in every interaction. Trusted Leadership emphasizes building trust, delivering sustained outcomes, and demonstrating courage and honesty, especially during challenging times. Distinctive Outcomes focus on excellence, collaboration, and inclusiveness, ensuring our work adds value, meaning, and purpose. By integrating these principles into our daily operations, we ensure that our efforts are aligned with our values and objectives. Thus, we are looking for candidates who are self-aware, collaborative, committed to continuous learning, and dedicated to delivering quality and integrity.

We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Line Of Service And Overview

Internal Firm Services (IFS)

IFS is a network of specialist support professionals, which includes Clients & Markets, Finance, Human Capital (HC), Marketing & Communications, Office Management, Risk & Quality, Technology, to name but a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.

Job Summary

We value every individuals role in shaping our future. Were looking for candidates who excel in their roles and embody our core behaviors of Trusted Leadership and Distinctive Outcomes. Trusted Leadership focuses on building trust, delivering sustained results, and showing courage and honesty. Distinctive Outcomes emphasize excellence, collaboration, and inclusiveness. We seek self-aware, collaborative individuals committed to continuous learning and delivering quality and integrity.

As a senior member of the People Experience function, you will lead the design, implementation, and governance of employee relations practices and people policies across the region. This role blends strategic advisory, policy transformation, and employee relations leadership, ensuring our policies and practices are not only compliant and risk-managed, but also clear, accessible, and people-centric.

You will serve as a trusted advisor to senior leadership, balancing firm reputation and compliance requirements with the employee experience. With a strong focus on simplification, consistency, and proactive culture-building, you will ensure our firm remains a great place to work while meeting regulatory and governance standards.

Key Responsibilities

Employee Relations (ER)

• Provide strategic advisory on complex and sensitive employee relations matters, including grievances, investigations, disciplinary cases, counselling, and terminations
• Lead and coach the HC team in conducting investigations, ensuring fairness, consistency, and timeliness
• Partner with Ethics, Legal, and Risk teams to manage high-risk cases and ensure alignment with labor law, firm values, and code of conduct
• Introduce proactive ER initiatives (manager training, awareness sessions, ER toolkits) to prevent issues and strengthen trust and culture
• Oversee ER analytics and reporting, identifying trends and recommending actions that enhance employee experience and mitigate risk
  
  

Policies & Compliance

• Lead the design, revamp, and simplification of people policies, ensuring they are globally aligned, locally compliant, accessible, and written in clear, inclusive language
• Digitize and centralize policy access, improving visibility and usability across the region
• Stay abreast of regional labor law changes; act as the focal point for communicating and embedding regulatory updates into policies and practices
• Serve as the point of contact for all HC-related internal and external audits.
• Ensure policies reinforce the firm’s values, culture, and commitment to diversity, equity, and inclusion
  
  

Governance & Strategic Enablement

• Establish and maintain operating procedures, governance frameworks, and reporting dashboards for ER and policy compliance.
• Use data and employee feedback to continuously improve policies and ER processes
• Connect ER and policy insights to broader People Experience initiatives (engagement, well-being, onboarding) to enhance the overall employee lifecycle
• Partner with senior stakeholders to balance business needs, employee experience, and compliance
  
  

Required Experience & Competencies

• 12+ years of progressive experience in Human Capital (HC), HC Governance, or Compliance, preferably within multinational or matrixed organizations
• 5 years in a senior leadership role, with proven experience in policy design, compliance strategy, and cross-functional collaboration
• Proven hands-on experience managing complex and sensitive employment matters, including investigations and litigation cases
• Deep knowledge of labor laws across the Middle East region (UAE, KSA, Oman, Bahrain, Kuwait, Jordan, Iraq, Palestine, Lebanon, Libya, Egypt, Qatar)
• Strong ability to influence senior stakeholders and act as a trusted advisor
• Experience in simplifying, digitizing, and modernizing HR policies
• Data-driven mindset with strong analytical skills, combined with sensitivity to employee experience and firm reputation
• Ability to build credible rapport with leadership and employees, and to manage situations requiring discretion and trust
• Fluency in English & Arabic
  
  

Expected Skills & Behaviors

• Demonstrates thought leadership in Human Capital (HC) policies and compliance, setting a high standard for ethical conduct and governance
• Cultivates a culture of integrity and transparency across all levels of the organization
• Communicates complex policy matters with clarity and conviction, inspiring trust and confidence among stakeholders
• Encourages ownership and accountability by fostering a compliance-first mindset
• Continuously monitors regulatory changes and industry trends to ensure policies remain current, relevant, and future-ready
• Drives innovation in compliance practices through digital tools, automation, and data-driven insights
• Advocates for fair and inclusive workplace practices through robust policy frameworks
• Establishes strong cross-functional partnerships with Legal, Risk, Audit, and HR teams to ensure seamless policy implementation
• Builds scalable compliance frameworks that support regional and global expansion
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred: Bachelor Degree - Human Resources Management, Bachelor Degree - Business Administration, Bachelor Degree - Business Law

Certifications (if blank, certifications not specified)

Required Skills

Compliance Management, Compliance Management Systems, Conflict Management, Conflict Negotiations, Conflict Resolution Management, Employee and Labor Relations, Employee Relationships, Employee Relations Law, Employee Relations Programs, Employment Litigation, Governance Framework, HR Employee Relations, HR Policy Development, Human Resource Practices, Human Resources Best Practices, Human Resources Policies, Labor and Employment Law, Labor Employment, Labor Rights, Policy Design, Policy Setting, Risk Mitigation

Optional Skills

Active Listening, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Complaint Management, Confidential Information Handling, Conflict Resolution, Contract Dispute Resolution, Contract Interpretation, Creativity, Developing Policies and Guidelines, Disciplinary Procedures, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Relations, Employee Relations Program Development, Employee Surveys, Handling Sensitive Information, Human Resources (HR) Policies, Human Resources (HR) Project Management, Inclusion, Influence {+ 15 more}

Desired Languages (If blank, desired languages not specified)

Arabic, English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

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