Receptionist – Hotel (225-907)

We are seeking a professional and friendly Receptionist to join our dynamic and welcoming team at our hotel. As the first point of contact for our guests, you will play a vital role in creating a positive first impression. Your responsibilities will include managing all front desk operations efficiently while delivering exceptional guest service. You will handle customer inquiries, manage bookings, and contribute to a seamless guest experience. The ideal candidate is enthusiastic, organized, and has excellent communication skills to effectively manage the varied tasks of a bustling hotel reception area. If you're passionate about hospitality and enjoy engaging with people, we'd love to hear from you!

Responsibilities

• Greet and welcome guests, ensuring a warm and friendly reception experience.
• Manage and coordinate check-ins and check-outs efficiently and courteously.
• Handle guest inquiries via phone, email, and face-to-face interactions professionally.
• Maintain accurate records and ensure guest information privacy and security.
• Coordinate with housekeeping and maintenance to ensure room readiness and functionality.
• Monitor guest accounts and process payments using the hotel's payment systems.
• Assist guests with transportation arrangements and provide information on local attractions.
• Resolve guest complaints promptly and escalate issues to management when necessary.
• Keep the reception area tidy and stocked with brochures and information for guests.
• Collaborate with other hotel departments to enhance guest experiences and hotel operations.
• Participate in training sessions and meetings to improve service standards and skills.
• Ensure compliance with hotel policies, health, and safety regulations at all times.

Requirements

• Previous experience as a receptionist or in the hospitality industry preferred.
• Excellent verbal and written communication skills are required.
• Ability to remain calm and composed under pressure and in busy situations.
• Strong computer skills, including familiarity with booking systems and email management.
• High school diploma or equivalent education level is mandatory.
• Friendly demeanor with a professional appearance and attitude.
• Availability to work flexible shifts, including weekends and holidays as required.