Reservation Agent

Job Description

Job Summary-

As a Reservation Agent, you will be responsible for handling incoming reservations, providing information about hotel services, and ensuring guests have a seamless booking experience.

Job Responsibility-

• Receive and process reservations via phone, email, or online platforms
• Answer inquiries about room availability, rates, and hotel amenities
• Confirm reservations and send booking confirmations to guests
• Update reservation system with accurate information
• Assist guests with special requests or changes to their reservations
• Coordinate with other hotel departments to ensure smooth guest check-in and check-out processes
• Handle cancellations and modifications to existing reservations
  
  

• Proven experience in a customer service role
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy
• Ability to work well under pressure and handle multiple tasks simultaneously
• Familiarity with reservation systems and hotel booking platforms
• Knowledge of hotel services and amenities
• Flexibility to work different shifts, including evenings, weekends, and holidays
  
  

• Excellent communication skills
• Strong customer service orientation
• Ability to work under pressure
• Proficiency in using reservation software and systems
• Time management and organizational skills
• Problem-solving abilities
• Attention to detail
• Multitasking capabilities
• Conflict resolution skills