Operations Manager - Events

Key Responsibilities

• Maintain high quality products by ensuring compliance with all operations procedures
• Ensure that all branches under supervision are able to achieve objectives as per planned by reviewing & monitoring labor planning, scheduling, and utilization
• Enforce and support all learning & development plans for all employees under supervision as per company policy
• Monitor labor by analyzing store reports, scheduling, and labor productivity
• Ensure understanding of security procedures in all restaurants under his/her supervision
• Investigate any labor problems in his/her area and refer issues to company management for legal actions
• Oversee management personnel including developing, promoting, corrective counseling, mentoring, evaluating performance, and providing positive feedback to improve overall performance
• Maintain existing programs and develop new creative concepts that ensure the highest possible quality of food service
• Provide and administer, within corporate policy, an effective system for cash, inventory, payroll, and yield control. Ensure compliance with policies and procedures
• Ensure proper repair and maintenance of food service equipment; initiate capital budget to replace, remodel equipment and facilities
• Directly accountable for budget and profitability of departments with General Managers. Develop financial objectives consistent with and meeting company objectives
• Oversee operational planning and execution of restaurant-based and off-site events, ensuring alignment with brand standards, staffing needs, and service quality
• Coordinate internally with project managers or events teams to ensure smooth day-of-event operations, staffing, inventory readiness, and logistical flow
• Ensure all operational aspects of events (staffing, compliance, food safety, service flow) are in place and executed to standard
  
  

• Minimum 3 years experience as an Operations Manager in the restaurant industry
• Multi-national experience preferred; UAE/GCC experience highly desirable
• Proven track record in multi-branch management and team leadership
• Strong knowledge of restaurant operations, cost control, and quality standards
• Experience with event planning and execution
• Familiarity with UAE labor laws and food safety regulations
• Bachelors degree in Hospitality, Business, or related field
• Excellent communication skills; English required, Arabic is a plus