Guest Relations Officer - Emiratis

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under its umbrella – SALT, Parkers, Grind, Somewhere, Public, Shalwa, Soil and Kumo.

We are presently seeking to hire a highly qualified Guest Relation Officer for SHALWA where He/She will be responsible for effective communication, promotion and maintenance of good relations with the guests.

Essential Functions

• Maintains effective communication with all related departments to ensure a smooth service delivery.
• Extends personal service and attention to all guests.
• Ensures that the guest is allocated the accommodation he/she is expecting.
• Supplies information and responds to guest queries.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing actioning reports.
• Establishes, promotes and maintains good public relations and enhance sales for the restaurants.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to rules and regulations at all times.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.
• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.