Field Service Engineer (225-1002)

A Field Service Engineer is a critical part of any team that provides technical, on-site service and support for various systems and products in a wide array of industries. These professionals are responsible for troubleshooting, maintenance, and installation of equipment and are usually the primary point of contact for clients who require immediate and expert assistance. With a firm grounding in engineering principles and impeccable customer service skills, Field Service Engineers often travel to client locations to resolve technical issues and ensure optimal functionality of equipment and systems. Consequently, they play a vital role in upholding a company’s reputation and meeting client satisfaction. The position requires not only technical expertise but also the ability to work independently, adapt to different environments, and effectively communicate technical information to diverse audiences.

Responsibilities

• Perform installation, inspection, maintenance, and repair of equipment at client sites.
• Diagnose technical issues promptly and provide accurate and efficient solutions.
• Collaborate with the technical support team to solve complex problems effectively.
• Maintain accurate records of service reports, repairs, and customer interactions.
• Provide technical guidance and training to customers to enhance their understanding.
• Ensure compliance with safety and regulatory standards during service activities.
• Manage inventory of service parts and tools with precision and accountability.
• Develop relationships with clients to promote trust and repeat business opportunities.
• Update technical documentation and manuals to enhance client resources.
• Coordinate with colleagues to ensure quality service delivery and client satisfaction.
• Perform system upgrades and replacements as needed to ensure optimal performance.
• Prepare detailed service activity reports for management review and analysis.

Requirements

• Bachelor's degree in engineering or a related technical field is required.
• Proven experience as a Field Service Engineer or in a similar role.
• Strong understanding of technical diagrams, schematics, and manuals.
• Excellent diagnostic and problem-solving skills with a keen attention to detail.
• Outstanding communication skills to interact effectively with clients and teams.
• Ability to handle field work that includes frequent travel and flexibility.
• Proficient in using hand tools, testing equipment, and software applications.
• Self-motivated and capable of working independently under minimal supervision.
• Ability to prioritize tasks and manage time effectively in dynamic situations.