Managed Services - Sales And Solutions Analyst - Business Outcomes

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Company Overview

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment

Our culture is one of inclusivity and care, where we respect each other and our differences. Its one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level , line of services, and global network . Not only in terms of work, get involved too in firm-wide events

Line Of Service And Overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary

What does this role aim to achieve in the firm/what impact does the role create

The Managed Services (MS) Sales and Solutioning Senior Analyst plays a critical role in supporting the go to market strategy, pre- sales and design of client-centric managed services solutions in our Business Outcomes pillar (Finance, Procurement, HR) . The role bridges pre-sales activities, solution design, proposal development, and engagement with clients and internal teams to ensure commercially viable and operationally sound MS solutions.

Roles And Responsibilities

Daily tasks and delivery expectation

Solution Design & Development

• Assist in shaping and tailoring managed services solutions that address client requirements
• Develop functional and technical solution components, including workflow, process automations, SLAs, governance structures, and org models
• Support development of pricing models aligned to profitability targets and delivery capabilities.
  
  

Proposal and Bid Management

• Contribute to bid strategy and d evelop solution content for proposals e.g. value proposition, approach , staffing models , SLAs etc.
• Coordinate with internal teams to ensure alignment with delivery, risk, and pricing stakeholders
  
  

Sales Enablement & Client Engagement

• Participate in client discovery sessions to gather requirements and present solutions
• Develop marketing collateral and thought leadership to support sales discussions
• Build reusable solution components and contribute to the MS solution knowledge base
  
  

Market & Competitive Intelligence

• Conduct market research and competitor benchmarking to inform solution differentiation.
• Maintain knowledge of industry trends, emerging technologies, and best practices in managed services.
  
  

Operational & Delivery Alignment

• Liaise with delivery teams to validate feasibility, cost, and resource implications of proposed solutions
• Assist in the transition from sales to delivery, including handover documentation and stakeholder alignment
  
  

Expected Skills

Specific learned abilities or technical skills

• Strong analytical and problem-solving skills; ability to assess and structure complex solutions
• Excellent PowerPoint skills, with ability to storyboard and develop executive-ready slides
• Excellent Excel skills and ability to independently model complex solutions
• Effective communicator with strong writing and presentation skills
• Ability to manage multiple priorities under tight deadlines and in a fast-paced environment
• Experience in managed services, shared services or global business process outsourcing
• Experience developing proposals for corporate services solutions (Finance, Procurement, HR)
• Understanding of managed services solutions & pricing structures a plus (FTE-based, output-based, consumption-based)
  
  

Expected Competencies

Values, behaviors & attitude

• Can-do attitude and willingness to learn and develop
• Ability to be agile and thrive in a high pressure environment
  
  

Required Language Skills

• Proficient in written and spoken English and Arabic
  
  

Minimum Education And Specific Qualification

• Bachelor’s degree in Business , Engineering, Technology, or related field
  
  

Years of

Experience

• 4 – 6 years of experience in an international managed services, shared services or global business outsourcing organization or Big 4 firm
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

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