KYC Remediation Coordinator -BB KYC Outbound Team

- Responsible for providing MIS and analytical support to the KYC remediation team.
- Maintain, analyze, and publish various detailed MIS related to KYC remediation at portfolio level, MicroStrategy, Power BI, BPM tools and other software applications for data extraction.
- Provide key analytics and prepare business pack for KYC and service trends and meetings.
- Work on automation of various MIS.
- KYC request received / pending in various queues (BAW etc) and ensure TAT is calculated and shared with respective stakeholders.

- Maintaining the data base of KYC expiry accurately.
- Prepare and maintain all internal reports / MISs as per the management requirements. (Daily/Weekly/Monthly).
- Ensure all administrative requirements are fulfilled for your respective unit.
- Identify and recommend process improvement initiatives that results in enhanced customer experience.
- Assist team by handling special assignments.
- Timely follow with customers and stake holders for queries and service request for areas stated above.
- 100% adherence to Audit recommendations with zero repeats.
- Chubb management - reconciliation of documents in safe custody with the chub register maintained.
- Checking daily disbursals of applications and send the originals by keeping a transmittal record with (ZERO ONR escalation at level 1 & 2).
- Key maintenance - key register to be updated accurately every time there is a movement.
- 100% adherence to MER reporting.
- All email queries/requests to be responded within 24 hours.
- Work on achieving the organization objectives, sustain service levels and plan to enhance the service standards for Business Banking that will improve customer experience.