Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Provide 24x7 production support for middleware technologies, serving as a Subject Matter Expert for the team.
• Perform root cause analysis and implement permanent fixes for production issues, investigating and resolving performance problems.
• Lead crisis calls, participate in problem reviews (MIR and PIR), and mentor team members to improve performance.
• Drive continuous improvement by identifying automation and self-healing opportunities to reduce manual effort and standardize processes.
  
  

Requirements

• Requires 6+ years of experience with WebSphere suit of Application Servers like (WPS,Liberty,BPM), IHS, Oracle Weblogic ,Apache tomcat and a strong understanding of business services and their architectures. Good to have Knowledge of wsadmin scripting, problem determination & performance monitoring tools like IBM Support Assistant Workbench, Heap Analyzer etc. and log files to troubleshoot issues & Unix operating systems and commands.
• Provide WebSphere and web technology support for pre-production and production environments, resolving application and infrastructure issues.
• Apply standards and best practices to ensure quality deliverables and maintain high service availability.
• Proactively review and improve processes to increase efficiency and meet agreed-upon service level agreements (SLAs).
• Prioritize incidents by understanding business requirements and technical specifications.
• Investigate issues using performance monitoring and tuning methodologies.
• Lead problem resolution efforts, employing analytical and problem-management skills to prevent recurrence.
• Escalate issues appropriately and be prepared for 24/7 support, including crisis calls.
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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