Key Account Manager

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the worlds most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sitas, and McCain.

Role Summary

Responsible for handling the client accounts within the pharmacy and speciality sectors, that make up the highest percentage of company income, the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the clients needs, manage returns, receivables and enhance secondary sales and sellout and work within the company to ensure deadlines for the client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and from existing clients or contacts and will develop new relationships with potential clients.

Responsibilities

Preparing and implementing sales strategies to achieve the targets set for the vertical - for self and team

• Ensure the expansion of the brands presence within the sectors of pharmacy and speciality
• Manage receivables and stock coverage within each client door
• Enhance secondary sales and align with the operations team and client to increase sell through
• Manage promotion strategies to ensure stock rotation, minimizing expiry exposure and return management
• Manage inventory levels
• Act as a key- cross channel liaison to ensure alignment on product and selling strategies
• Work with the team to enhance and expand the brand exposure in the market within the channels of pharmacy and speciality sectors
• Own strategic sales planning, with a focus on the UAE across the annual planning process, and deliver on the brand budgets
• Manage key investments in channels of pharmacy and speciality
• Own new business development opportunities, B2B
• Follow a defined consistent product introduction/enhancement process leading the local sales team (sales, pre sales, post sales, legal, finance, marketing)
• Preparing sales budgets and projections
• Tracking and analyzing sales statistics, and stock coverage
• Resolving issues of the clients in regard to the accounts and explore ways to improve monthly billing for the same.
• Supervising team members while handling clients accounts and review strategies to ensure risks are mitigated.
• Acting as a point of contact between the clients and the internal team to ensure client requirements - pertaining to stock, service is met.
• Understanding the requirements and specifications of the clients - old and new; personalizing contract to meet their demands and on-boarding of products across all clients.
• Preparing and presenting the reports on the account progress on a monthly basis, to ensure challenges (if any) are resolved and decisions are taken on non-performing accounts.