Inside Sales Coordinator

Job Description

The Inside Sales Coordinator is a dynamic and pivotal role at the heart of our sales operations, designed to drive efficiency and build strong client relationships. A talented communicator and proactive problem solver, the Coordinator supports the sales team in achieving targets and ensuring customer satisfaction. Engaging in a fast-paced environment, this role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Inside Sales Coordinator acts as a liaison between the sales and operational teams, facilitating seamless transactions and providing top-notch service to clients. This role is key in maintaining the flow of information and ensuring a positive customer journey from inquiry through to post-sale support.

Responsibilities

• Coordinate with sales representatives to ensure smooth customer interactions.
• Manage and update customer databases with current information accurately.
• Assist in preparing sales proposals, quotes, and contracts as required.
• Respond promptly to customer inquiries and resolve complaints effectively.
• Track sales leads and provide regular updates to the sales team.
• Support sales team with administrative tasks as needed on a daily basis.
• Organize and schedule meetings, conferences, and events as necessary.
• Communicate with prospective clients to understand their needs fully.
• Help streamline sales processes to enhance efficiency and productivity.
• Collaborate with the marketing team to ensure alignment of goals overlap.
• Monitor competitors’ activities to provide strategic insights to sales strategies.
• Prepare regular reports on sales metrics and suggest improvements proactively.

Requirements

• Bachelor's degree in business, marketing, or a related field preferred.
• Proven experience in sales support or similar administrative roles.
• Excellent communication and interpersonal skills for team collaboration.
• Strong organizational skills and ability to multitask effectively.
• Proficiency in CRM software and Microsoft Office Suite is required.
• Customer service-oriented with a knack for problem-solving effectively.
• Ability to work independently while supporting a larger sales team.