Housekeeping Attendant

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.

Key Roles & Responsibilities

• Cleans and maintains areas of responsibility according to set standards and procedures
• Replenish guest supplies
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section room report as well as a daily productivity report
• Attend daily briefings with supervisor and takes on daily assigned tasks
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behaviour/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
• Fully understands the difference in guest levels (VIPs) and Room Categories
• Must adhere to all Lost and Found procedures
• Proper follow up of HK SOPs
• Must comply with all fire evacuation procedures and first aid trainings
• Must comply with Raffles grooming standards
• To attend proper trainings and have best conduct at work
  
  

• Secondary education
• Good Housekeeping knowledge
• Minimum 2 years experience in a similar capacity in a luxury hotel environment
• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations