Healthcare Receptionist (225-810)

The role of a Healthcare Receptionist is vital in any healthcare setting, as it involves being the first point of contact for patients and visitors. A Healthcare Receptionist is responsible for creating a welcoming and efficient environment, facilitating the smooth operation of the clinic or hospital. This role demands excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will be highly organized, possess strong communication skills, and have a compassionate demeanor to handle patient inquiries sensitively. This position provides an opportunity to be part of a team dedicated to delivering exceptional patient care and support.

Responsibilities

• Greet and direct patients, families, and visitors with a friendly demeanor.
• Manage patient appointments and maintain an organized scheduling system.
• Handle patient inquiries via phone, email, and in-person communications effectively.
• Verify patient insurance information and eligibility accurately before appointments.
• Coordinate appointments, including rescheduling or follow-ups, as needed.
• Assist patients with the completion of necessary paperwork and documentation.
• Maintain a clean and tidy reception area to promote a professional atmosphere.
• Utilize electronic medical records to update patient information accurately.
• Communicate effectively with healthcare staff to ensure timely patient care.
• Manage incoming and outgoing mail and deliveries efficiently.
• Process patient payments and manage billing inquiries as required.
• Assist in administrative tasks such as filing, photocopying, and data entry.

Requirements

• High school diploma or equivalent; additional certification is an asset.
• Proven experience in a reception or customer service role, preferably in healthcare.
• Strong communication skills with proficiency in English; additional languages are a plus.
• Familiarity with electronic medical records and healthcare software systems preferred.
• Ability to handle sensitive patient information with confidentiality and discretion.
• Excellent organizational skills and the ability to multitask within a busy environment.
• Compassionate and patient-oriented with a professional appearance and attitude.