Head of Commercial Services

Job Description

The Head of Commercial Services is a strategic leadership position responsible for overseeing and directing the commercial operations of an organization. The role involves developing and implementing commercial strategies that drive business growth, optimize revenue streams, and enhance customer satisfaction. The position demands robust leadership skills and the ability to influence and negotiate at all organizational levels. The Head of Commercial Services must ensure alignment with financial goals and corporate strategies while maintaining high standards of service and operational excellence. This role also involves working closely with marketing, sales, and finance teams to develop comprehensive market analyses and forecasts to improve market position and achieve financial growth. Ensuring compliance with regulations and maintaining the integrity of all commercial processes are crucial aspects of this role. 

Responsibilities

• Develop and implement strategic commercial plans to meet company targets.
• Lead and manage the commercial services team to ensure optimal performance.
• Identify and pursue new business opportunities and growth areas.
• Build and maintain strong relationships with key business stakeholders.
• Oversee pricing strategies and contract negotiations to maximize profitability.
• Collaborate with marketing, sales, and finance departments to drive synergy.
• Analyze market trends and provide insights to enhance market positioning.
• Ensure compliance with industry regulations and internal policies.
• Manage budgets and forecasts for commercial services activities.
• Monitor competitor activity and develop strategies to maintain competitiveness.
• Drive customer satisfaction initiatives to improve service delivery standards.
• Report on commercial performance and provide recommendations for improvement.

Requirements

• Bachelor’s degree in Business, Marketing, or related field is required.
• Minimum of 10 years of experience in a commercial leadership role.
• Proven track record of successfully managing commercial functions and teams.
• Strong analytical skills with the ability to interpret complex data.
• Exceptional negotiation and interpersonal communication skills.
• Ability to develop and execute strategic plans for business growth.
• Knowledge of industry regulations and compliance standards.
• Proficiency in using financial management and forecasting tools.
• Experience working in cross-functional teams and leading collaborative projects.
• Strong problem-solving skills with a focus on results-driven approaches.
• Proven ability to build and maintain stakeholder relationships.
• Ability to travel as necessary for client and stakeholder meetings.

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