Lead & manage a multi emirate team of Business Banking liabilities frontline through Team Leaders/ Area managers.
Ensure delivery of the highest level of client coverage, cross-sell and service quality to our non-borrowing clients
Growth of deposits, and cross sell revenues from our portfolio of non borrowing clients
Acquisition of high-value deposit clients through the Relationship Managers channel
Responsible for developing business & establishing Mashreq as the leading Business Bank brand in UAE
Drive the team on enhancing relationship revenue from existing portfolio of non-borrowing accounts by cross-selling and up-selling products such as Deposits, Trade services, FX products, Insurance and investments
Ensure that the on boarding is in line with the banks KYC and AML policy
Monitor ongoing transactions to ensure that the AML and KYC Risks are mitigated
Undertaking industry and company specific research analysis. Directly interacting with industry participants.
Lead the Risk minimization and compliance mandated activities with zero tolerance and delay
Training and development of the frontline, for hard and soft skills alike
Managing and maintaining high staff morale to ensure superior service delivery and low staff turnover.
Set objectives and perform timely review to measure performance and identify staff development and training needs.
To ensure clarity among staff of KPI’s and job competencies required to effectively achieve business goals.
Identify and reward high performers and implement an effective retention program for critical staff.
Minimum 15 years SME banking experience, of which at least 3 in the UAE. Mastery of key product areas such as deposits, FX and Trade. Demonstrated leadership skills in managing large teams. Strong numeracy, minimum graduate degree in any discipline.
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