Technical Production Support

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Groups performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

Production ITG - APS Functions is part of BNP Paribas IT Group and is responsible for supporting the IT production environments and activities for Transversal business lines, such as:

Compliance

Finance

Credit Risk

RHG

LEGAL

Job Title

Technical Production support

Date

1/Jan/2025

Department

Production ITG - APS Functions

Location:

Mumbai

Business Line / Function

APS Functions

Reports To

(Direct)

Grade

(if applicable)

(Functional)

Number Of Direct Reports

NA

Directorship / Registration

NA

Position Purpose

The main responsibility of Production ITG - APS organization is to provide applications production support services.

Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:

• Application/Infra Incident Management
• Application/Infra Request Fulfilment
• Application/Infra Change Implementation
• Application/Infra Monitoring
• Application/Infra Automation
• Functional application support
  
  

The team is also expected to work closely with their Paris and AMER regions colleagues.

Responsibilities

Direct Responsibilities

1 Professional background in Finance, vertical with a good understanding of financial terms, Accounting System processes, instruments, and transactions.

2 Ability to analyse business requirements and develop functional specifications

3 Ability to communicate effectively with IT teams as well as Business Teams

4 Familiarity with IT systems / databases

5 Ability to work within tight deadlines.

6 Ability to work independently and as part of a team.

7 Perform first level of investigation for incidents, provide solutions to known issues and be the contact point for end user.

8 Daily health checks including SOD/EOD tasks of production environment.

9 Monitoring alerts and coordinating with DEV team support team and users for further action.

10 Receive, record, and understand issues, suggest improvements, route unknown issues to DEV and BA, work closely with DEV/BA team for the resolution of such unknown issues and then communicate the resolution to the requestor.

11 Ability and willingness to rotate in various shifts during weekdays (Mon-Fri) as below:

2 weeks of General shift from 10:00 AM to 06:30 PM

2 weeks of afternoon shift from 12:30 PM to 09.00 PM

2 weeks of on call support after business hours

12 Ability and willingness to work on weekends on demand basis as per the shift roster

13 Good communication (written & verbal English) skills.

Contributing Responsibilities

Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

• Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
• Contribute to continuous improvement actions
  
  

Technical & Behavioral Competencies

Primary Skillsets (mandatory)

• Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.
• Operation Excellence on Redhat Linux, Windows servers
• Vulnerability remediation for LINUX servers and Windows servers
• Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup
• Automation of deployment, customization, upgrades and monitoring through DevOps tools
• Strong English communication skills.
  
  

Secondary Skill Sets (good To Have)

• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
  
  

Experience working with ServiceNow Ticket Tool

• Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
• Experience with Kubernetes and containers.
  
  

Proven Working Experience With The Technology Below

• Configuration management tools: Ansible, Gitlab CI , DAIR
• Script: Shell
• Monitoring: Dynatrace
  
  

Skills Referential

Specific Qualifications (if required)

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Active listening

Critical thinking

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to anticipate business / strategic evolution

Analytical Ability

Ability to develop and adapt a process

Ability to inspire others & generate peoples commitment

Ability to set up relevant performance indicators

Education Level

Master Degree or equivalent

Experience Level

At least 7 years

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