Guest Service Agent
Al Bandar Rotana & Al Bandar Arjaan by Rotana
United Arab Emirates
31st July 2025
2507-2482-19
Job Description
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
- Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.rotana.com/albandarrotana | Job Function: | Hospitality & Guest Services |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Located on Dubai Creek’s north shore, Al Bandar Rotana and Al Bandar Arjaan by Rotana offer a blend of contemporary design and cultural charm, perfect for both business and leisure travelers. Just minutes from Dubai International Airport, Dubai World Trade Centre and attractions like the Al Seef district and world-famous souks, these five-star waterfront properties provide the ideal combination of convenience and luxury.Al Bandar Rotana features 190 modern, spacious rooms and suites. Options include standard rooms, as well as Club Rotana rooms offering exclusive lounge access and personalized services, catering to the needs of families, business travelers, and tourists. Guests can dine at five exceptional outlets, including Gusto Italian Restaurant, Morgan’s Bar & Restaurant—the only gastropub in Dubai Creek—and casual options like Salt & Pepper, Vanilla Lobby Lounge, and The Deck Pool Lounge, all with stunning views of the Creek and city skyline.For meetings and events, the hotel offers six fully-equipped venues with flexible layouts and natural daylight, making it perfect for any occasion. Guests can relax at the Bodylines Fitness & Wellness Club, which features a modern gym, swimming pool and massage services.Al Bandar Arjaan by Rotana, connected to Al Bandar Rotana, offers 90 fully-furnished luxury studios and apartments designed for long-stay visitors. From spacious studios to three-bedroom apartments, all units are equipped with modern comforts, ensuring a hassle-free stay. Guests of Al Bandar Arjaan have access to the same five dining venues and top-tier amenities as Al Bandar Rotana.With breathtaking Creekside views, world-class dining, and close proximity to Dubai’s most iconic attractions, Al Bandar Rotana and Al Bandar Arjaan by Rotana offer an unforgettable experience where heritage and modernity meet.
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