Guest Relations Representative (225-801)

As a Guest Relations Representative, you will be the face of our organization, ensuring that every visitor receives a warm welcome and exceptional service. Your primary role is to enhance the guest experience from the moment they arrive until they leave, addressing their needs, resolving any issues, and exceeding their expectations. You will work closely with other departments to create a cohesive and delightful visitor journey. This role requires outstanding interpersonal skills, attention to detail, and the ability to manage multiple guest requests efficiently. If you are passionate about hospitality and creating memorable experiences, this is the perfect role for you.

Responsibilities

• Greet guests warmly and professionally upon their arrival and departure.
• Provide prompt and courteous service, enhancing the overall guest experience.
• Resolve guest complaints and issues efficiently and empathetically.
• Coordinate with various departments to fulfill guest requests seamlessly.
• Maintain a comprehensive understanding of the facilities and services offered.
• Assist in planning and arranging special guest requests and events.
• Conduct guest check-ins and check-outs with accuracy and speed.
• Update and maintain guest information and preferences in the system.
• Ensure the front desk and lobby area is well-organized and welcoming.
• Provide guests with information about local attractions and activities.
• Implement strategies to improve customer feedback and satisfaction.
• Participate in regular team meetings to discuss guest service improvements.

Requirements

• High school diploma or equivalent experience in customer service required.
• Proven experience in hospitality or a guest relations role is preferred.
• Excellent communication and interpersonal skills essential for guest interaction.
• Strong problem-solving skills with a proactive and flexible approach.
• Ability to multitask and work effectively under pressure with minimal supervision.
• Familiarity with office software and booking systems is a significant advantage.
• Friendly demeanor with a professional appearance and punctuality.