Guest and Patient Relation Executive (225-812)

As a Guest and Patient Relation Executive, you will play a pivotal role in ensuring superior customer experiences within our healthcare facility. This role involves coordinating and managing interactions with patients and guests to ensure their needs are met efficiently and compassionately. With a focus on delivering exceptional service, you will serve as a critical point of contact for both patients and their families, addressing inquiries and concerns while maintaining a welcoming atmosphere. Your ability to handle complex situations with empathy and professionalism will be key to enhancing patient satisfaction and fostering a supportive environment. You will work in close collaboration with healthcare providers and administrative staff to streamline communication and contribute positively to the patient care experience.

Responsibilities

• Welcome and assist patients and guests upon their arrival at the facility.
• Manage patient inquiries and address any concerns or issues promptly.
• Facilitate communication between patients, their families, and healthcare staff.
• Coordinate patient and guest logistics, including appointments and transportation.
• Provide personalized assistance and information about the facility's services.
• Monitor patient satisfaction and collect feedback for service improvement.
• Support the resolution of patient complaints with empathy and efficiency.
• Maintain accurate records of all interactions with patients and guests.
• Assist in developing strategies to improve overall patient experience.
• Collaborate with healthcare professionals to ensure seamless patient service delivery.
• Organize and participate in staff training focused on customer service excellence.
• Ensure compliance with healthcare policies and procedures at all times.

Requirements

• Bachelor's degree in Hospitality, Healthcare Administration, or a related field.
• Previous experience in guest relations or patient services is essential.
• Strong communication and interpersonal skills for effective interaction.
• Ability to handle stressful situations with tact and professionalism.
• Proficiency in Microsoft Office Suite and familiarity with healthcare software.
• Excellent organizational skills and attention to detail for record-keeping.
• Empathy and strong customer service focus on enhancing patient experiences.