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Job Description

  • To maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all times.
  • To greet and welcome members and guests with a smile and to offer correct information regarding membership details, dress code, policies, restaurant timings, age restriction for children at the fine dining, points of interest and entertainment during special days.
  • To familiarize names of members and greet them accordingly.
  • To receive guests for management staff and direct them according to prior appointments.
  • To always ensure to have sufficient membership forms, brochures, first aid kit and any other details pertaining to reception.
  • To be aware of the day to day activities, functions, entertainments and who is the Duty Manager.
  • To take messages for the management in their absence and ensure that the messages are given promptly on arrival.
  • To anticipate the need for taxis and to follow up in order to avoid delay.
  • To charge the guests & members for any overseas calls, calls other than Dubai and mobile calls and issue a receipt.
  • Accept reservations and cancellations (when the restaurants are closed) according to procedure for both restaurants and inform the caller when taking the booking about the dress code, policy of children and repeat the reservation details.
  • Previous experience in hospitality or front desk roles.
  • Experience handling bookings and reservations professionally.
  • Familiarity with golf club operations and etiquette.
  • Skilled in managing customer inquiries and complaints.
  • Experience using reservation and payment software systems.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.hyatt.com Job Function: Administrative Support
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

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