Front Desk Receptionist (225-710)

The Front Desk Receptionist plays a crucial role in creating a positive first impression for clients, visitors, and employees as they enter the facility. This position requires a professional demeanor, excellent communication skills, and the ability to multitask effectively. The receptionist is responsible for managing the front desk area, which includes greeting guests, answering phone calls, and performing general administrative duties. This position is often the first point of contact for individuals entering the organization, making it essential for the receptionist to be courteous, efficient, and capable of handling inquiries with confidence. The ideal candidate will have experience in office administration and must be able to work efficiently in a fast-paced environment.

Responsibilities

• Greet visitors and clients promptly and with a friendly attitude.
• Answer and direct phone calls to appropriate departments or individuals.
• Manage and organize incoming and outgoing mail and packages efficiently.
• Maintain the tidiness and organization of the front desk and reception area.
• Provide accurate information in person and via phone or email.
• Schedule and coordinate meetings, appointments, and conference calls for staff.
• Assist with shipping and receiving tasks and manage courier services effectively.
• Monitor visitor access and maintain security awareness by recording entries.
• Keep records of visitors through logs and issue visitor passes as needed.
• Handle customer inquiries and complaints with patience and professionalism.
• Manage office supplies inventory and place orders as necessary.
• Support administrative team with filing, data entry, and other clerical tasks.

Requirements

• High school diploma or equivalent; additional qualifications are a plus.
• Proven experience as a receptionist or in a related administrative role.
• Excellent verbal and written communication skills in the English language.
• Proficiency in using office equipment such as printers and fax machines.
• Strong organizational skills and ability to multitask efficiently.
• Knowledge of basic computer programs, including MS Office suite applications.
• Professional appearance and attitude with a customer-service orientation.
• Ability to be resourceful and proactive when issues arise.