Customer Service Representative (225-829)

As a Customer Service Representative, you will play a critical role in ensuring our customers receive outstanding support and service. You will be the primary point of contact for our clients, addressing their inquiries, resolving issues, and providing valuable product and service information. Your ability to communicate effectively and empathetically will be essential in creating positive experiences for our customers. If you have strong problem-solving skills and a passion for helping people, we invite you to join our dedicated team and contribute to our mission of delivering superior customer service across all interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Identify and assess customers' needs to provide accurate information and support.
• Resolve product or service problems by clarifying customer issues and finding solutions.
• Follow up with customers to ensure their technical or operational issues are resolved.
• Maintain a thorough understanding of company products, services, and promotions for assistance.
• Document customer interactions and transactions accurately in our CRM system.
• Handle customer complaints with empathy, aiming to resolve any dissatisfaction amicably.
• Collaborate with other team members and departments to ensure comprehensive support.
• Provide feedback on the efficiency of the customer service process to supervisors.
• Meet personal and team performance targets for call handling and case resolution.
• Keep records of customer interactions, comments, and complaints for reference.
• Stay informed about industry trends and customer service best practices for improvement.

Requirements

• High school diploma or equivalent; college degree preferred in related fields.
• Proven customer service experience, preferably in a similar role or industry.
• Excellent communication skills, both verbal and written, for effective interaction.
• Strong problem-solving abilities with a focus on delivering customer satisfaction.
• Ability to manage time effectively, multitask, and prioritize a high-volume workload.
• Proficiency in using customer service software, databases, and CRM tools is required.
• Ability to remain calm and professional, even in high-stress situations or conflicts.