Customer Onboarding Specialist

About Easygenerator

We’re a Dutch EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing — fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

What You’ll Do

• Onboard new customers so that they can successfully publish their (first) courses.
• Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
• Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
• Help to optimize and develop our current onboarding process.
• Be an advocate for our customers and their voice internally.
• Manage a small portfolio of customers to help them succeed in their eLearning projects.
  
  

• Excellent command of English language.
• Bachelor degree or higher.
• 0-1 years of relevant working experience.
• Natural ability to teach.
• Excellent listening- and organizational skills.
• Living in Dubai or willing to relocate.
  
  

• Being part of a fast-growing scale-up environment where you can make an impact from day 1
• Working in an international team, surrounded by passionate and dedicated colleagues
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly
• Working in a fun & international environment surrounded by a dedicated team.
  
  

• Apply now and help us deliver world-class support while shaping the future of EdTech!
• Please send your CV in English.