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Job Description

Join the CRM team at Chanel Middle East as a CRM Data Analyst Intern for a 6-month internship. In this role, you will support the execution of clientele initiatives, enhance and manage client data, and provide insightful analyses to drive client engagement strategies. Working closely with the Client Engagement & Digital Executive, you will contribute to the optimization of CRM tools and play a key role in delivering impactful marketing actions across the network.

Responsibilities:

CRM & Clientele


  • Assist the Client Engagement & Digital Executive and business counterparts in implementing clientele actions.
  • Support the operational execution of clientele activations, including emailers, digital and print cards, brochures, and more.
  • Help drive the adoption of retail clientele tools and coordinate with HQ (Paris) for bug fixes and improvements.
  • Contribute to the deployment of new features on clientele tools.
  • Provide monthly KPIs on clientele activities, client listings, and ROI calculations across the network.
  • Assist with ad-hoc queries related to events and marketing activities.


Data Management


  • Contribute to database growth and enrichment, ensuring data accuracy and quality.
  • Report duplicates profiles and establish dashboards to monitor data capture and corrections.
  • Reconcile and link data from various databases to generate insights on clients across the network.


Client Insights


  • Support in analyzing client database and profiles to derive valuable insights.
  • Present data in a visually engaging manner to facilitate understanding and decision-making.


What we’re looking for:


  • Bachelors/ master's degree in business
  • Experience in data marketing and CRM with an analytical background.
  • Strong technical skills, with advanced knowledge of Excel (pivot tables, index, match, VLOOKUP) and familiarity with Power BI.
  • A solid understanding of client needs and behaviors.
  • Excellent communication skills to address the needs and challenges of internal partners.
  • Strong organizational and interpersonal skills
  • Proactive, dynamic, and adaptable to a fast-paced environment.
  • Previous experience with Adobe Campaign is a plus.
  • Fluency in English is required; proficiency in Arabic and/or French is an advantage.


Job Details

Role Function: Customer Relationship Work Type: Full-Time
Role Level: Internship Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Retail and Retail Luxury Goods and Jewelry Company Website: http://www.chanel.com
Company Industry/ Sector: Retail and Retail Luxury Goods and Jewelry

What We Offer


About the Company

Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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