Client Advisor (225-902)

Join our team as a Client Advisor and become the primary avenue through which our clients experience unparalleled service and expert guidance. As a Client Advisor, you will serve as a brand ambassador and a trusted confidant to our clients, ensuring they receive tailored solutions that meet their needs. You will engage clients through meaningful interactions, provide insightful advice, and lead them through a journey that enhances their brand experience. Your role will require you to deeply understand our product offerings and combine this knowledge with your interpersonal skills to drive customer satisfaction and loyalty. By applying your expertise and building robust client relationships, you'll help propel our brand forward while achieving personal and professional growth within a dynamic and supportive environment.

Responsibilities

• Develop and maintain strong, long-term relationships with clients to ensure loyalty.
• Act as the first point of contact for clients, addressing inquiries and resolving issues.
• Provide expert product knowledge to assist clients in making informed decisions.
• Identify client needs and actively promote relevant product features and benefits.
• Coordinate with internal departments to ensure smooth delivery of services to clients.
• Utilize CRM systems to maintain up-to-date client information and interaction records.
• Deliver personalized service by understanding individual client preferences and requirements.
• Conduct follow-up communications to ensure client satisfaction and capture feedback.
• Work collaboratively with the sales team to achieve overall business objectives.
• Participate in and support promotional events to enhance client engagement and sales.
• Monitor market trends and gather client insights to contribute to strategic planning.
• Use problem-solving skills to address and resolve client concerns effectively and efficiently.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Minimum of two years of experience in a client-facing role or similar position.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong problem-solving skills with a focus on client satisfaction and solutions.
• Ability to work independently and as part of a collaborative team environment.
• Proficiency in using CRM software and other client management tools.
• Enthusiasm for providing outstanding client service and fostering strong relationships.