Relationship Manager (225-902)

The role of a Relationship Manager is pivotal in sustaining and enhancing the business-client rapport. As a Relationship Manager, the primary objective is to foster strong relationships with clients, ensuring their needs are met while promoting the services or products offered by the company. This position requires excellent communication skills, a knack for problem-solving, and the ability to identify and act on opportunities for upselling or expanding service offerings. Relationship Managers play a crucial role in customer satisfaction and retention, acting as the face of the company to its esteemed clientele. In a dynamic business environment, the Relationship Manager is essential in anticipating client needs and maintaining comprehensive account strategies to increase client engagement.

Responsibilities

• Develop and maintain long-term relationships with key accounts and clients.
• Identify new business opportunities and ensure customer satisfaction is met consistently.
• Serve as the lead point of contact for all customer account management matters.
• Build and nurture strong, long-lasting client relationships and partnerships.
• Negotiate contracts and close agreements to maximize profits and client satisfaction.
• Provide solutions to complex client-focused problems and queries effectively.
• Develop trusted advisor relationships with key customer stakeholders and executives.
• Communicate business updates, initiatives, and updates to clients regularly and effectively.
• Ensure the timely delivery of services and products in line with client expectations.
• Collaborate with sales, service teams, and other departments to fulfill client needs.
• Monitor and analyze client feedback and suggest improvements internally.
• Prepare and present account performance reports to both management and clients regularly.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer relationship management, sales, or a similar role.
• Strong communication, interpersonal, and negotiation skills are essential.
• Ability to manage complex projects and multitask effectively under pressure.
• Detail-oriented with strong organizational skills and business acumen.
• Proficiency in CRM software, Microsoft Office, and online meeting platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent problem-solving skills and a proactive attitude in addressing challenges.