Cashier (225-905)

A cashier plays a critical role in the retail experience, acting as the front-line customer service representative for a business. This position requires not only the handling of monetary transactions but also the ability to provide exceptional customer service. A cashier is responsible for ensuring that transactions are made accurately, efficiently, and with a friendly demeanor. They must have excellent communication skills and the ability to work efficiently under pressure, as the role often involves multitasking between handling purchases, assisting customers, and maintaining product knowledge. A successful cashier enhances the overall customer experience, contributes to the store's profitability, and upholds the company's service standards.

Responsibilities

• Accurately handle cash, credit, and debit transactions with customers.
• Assist customers with their purchase inquiries and provide detailed information.
• Resolve customer complaints in a courteous and professional manner.
• Ensure the cash register is balanced at the beginning and end of shifts.
• Process returns and exchanges following the company's policies accurately.
• Maintain a clean and organized checkout area and work environment.
• Identify and prevent security risks and understand loss prevention techniques.
• Coordinate with team members to ensure a smooth workflow in the store.
• Provide promotional information and upsell to customers when appropriate.
• Verify and record transaction information ensuring data integrity and accuracy.
• Follow company policies and procedures regarding payment processing and handling.
• Assist in stocking shelves and organizing merchandise when not at the register.

Requirements

• High school diploma or equivalent education level is typically required.
• Previous experience as a cashier or in customer service is preferred.
• Strong interpersonal and communication skills for effective interaction.
• Basic mathematical skills and attention to detail in transactions.
• Ability to stand for extended periods and handle physical tasks as necessary.
• Familiarity with basic computer systems and point-of-sale software.
• Ability to work flexible schedules, including evenings, weekends, and holidays.