Boutique Manager

We are currently searching for a Store Manager for our Dubai Mall boutique.

Mission

The store manager is responsible for overall management of the store, its sales team, merchandise and customer service.

The Store Manager is responsible for achieving sales objectives, store profitability goals, achieving and maintaining high operation and merchandising standards, building a highly motivated team and developing sales associates.

The Store Manager is also the Delvaux Ambassador, responsible for promoting the brand to clients & partners.

Role & Responsibilities

Team Management:

• Identify, recruit, develop and retain best in class talent;
• Coach, develop, motivate and challenge the team on a regular basis by setting clear goals, engage the team through regular meetings and touch-bases, build and maintain team spirit;
• Set individual objectives for each team member and support them in reaching those objectives;
• Hold midterm evaluations and yearly formal evaluations;
• Create development plans for sales staff and management;
• Lead by example;
• Supervise store personnel and enforce company policies while adhering to proper procedure regarding disciplinary actions.
  
  

• Effective use of POS system and its inventory management functions;
• Provide daily, weekly, monthly qualitative and quantitative business reports as required;
• Determine staffing needs and create staff schedules to ensure appropriate store coverage and match to traffic;
• Complete all store administration tasks in an accurate and timely fashion;
• Ensure compliance with all internal control procedures: maintain inventory accuracy;
• Maintain the highest standard of housekeeping and organization both on and off the sales floor;
• Work in coordination with Richemont teams to ensure product transfers to and from the boutique are executed in a timely manner;
• Perform other projects, as assigned.
  
  

• Participates to develop the notoriety of the house and to build brand awareness in the market;
• Builds and develops a network of people who have an impact on local, national and international luxury business in order to promote the Maison, especially with top clients and VIPs;
• Promotes the culture of the brand internally and externally;
• Ensures store atmosphere upholds brand image;
• Ensure that all sales associates are knowledgeable of all company products, company information and history. Stays up to date on company news & requirements ;
• Embody the Maison and its values, ensure its positioning is well perceived by high-potential clients and prospects.
  
  

• Develop store business plan to include marketing and promotional strategies that will continue to drive traffic to the store and develop and grow the customer base, with particular emphasis placed on building the final (local/tourist) customer segment;
• Participate in setting the yearly and monthly sales objectives, share them with the team and implement every action to ensure they are reached;
• Be aware of the local market and business environment including competitor’s business activities and luxury goods market trends;
• Create and maintain strong relationships with partners in UAE and beyond to attract new high-potential clients to the Maison.
  
  

• Continuously motivate and coach sales associates to meet assigned sales or cross selling categories & productivity goals;
• Demonstrate sales leadership for staff by playing an active role on the selling floor;
• Provide feedback on product assortment, buying trends and customer requests.
  
  

• Responsible for the quality and consistency of the assistance to clients in/out store: welcome, invitation, follow up should be ahead of the client’s expectations so that a visit to Delvaux remains memorable in store or during out-store experiences;
• In charge of constitution of an exploitable data base through precise visitor’s data capture and increase number of quality contacts for the Maison;
• Respond to customer requests and anticipate pieces ordered or transferred to answer their demands, work on promoting new collections to inspire their visit;
• Coach team on CRM activities through software or personal attention in order to animate and monitor operations/actions.
  
  

• Ensure the highest level of customer service every day and the impeccable selling ceremony;
• Support sales associates with After Sales Service issues, i.e. return, defective merchandise, repairs
  
  

• Maintain visual merchandising standards and store condition as set forth by corporate visual department;
• Work with Visual identity team to achieve goals of proper window installation and displays
  
  

• Minimum 8- 10 years’ successful previous experiences in a managerial role in luxury business (at least 5 years in a store manager/store director role);
• Luxury expert with strong clienteling skills and able to interact with stakeholders as a face of Delvaux.
• Ambassador for the house in KSA: knows the city and has vast personal connections - elegance and strong communication skills are a must
• Experience of people management, coaching a team to build a high performance culture – leader, dedicated to support and develop the team;
• Operationally strong, able to translate strategies into operational plans;
• Excellent interpersonal and communication skills, able to build relationships across all levels of the organization;
• Fluent Arabic & English. Additional language is a plus.