B2B Client Account Manager

Job Description

The B2B Client Account Manager plays a pivotal role in maintaining and enhancing relationships with our business-to-business clients. This position is ideal for a driven individual with a knack for understanding complex client needs and implementing strategic plans to satisfy them. The ideal candidate should have strong interpersonal skills to manage accounts, provide personalized service, and ensure the seamless delivery of our solutions. They must be an effective communicator, capable of understanding the nuances of our offerings and translating these into tangible benefits for our clients. Additionally, they should thrive in a results-oriented environment, always seeking innovative ways to maximize client satisfaction and drive long-term loyalty. As an integral part of our team, the B2B Client Account Manager will work closely with cross-functional teams to ensure client expectations are not only met but exceeded, ensuring sustained business growth.

Responsibilities

• Develop and maintain strong, long-lasting relationships with business clients.
• Oversee a portfolio of assigned client accounts, ensuring high satisfaction.
• Serve as the lead point of contact for all customer account management matters.
• Anticipate client needs and provide strategic solutions to meet their expectations.
• Collaborate with internal teams to facilitate client requirements and projects.
• Monitor account performance metrics and provide performance reports to clients.
• Identify opportunities to grow business with existing clients through new solutions.
• Ensure timely and successful delivery of our solutions according to client needs.
• Negotiate contracts and close agreements to maximize profits.
• Maintain updated knowledge of our products, solutions, and industry trends.
• Evaluate client feedback and relay insights for continuous service improvements.
• Handle customer requests with a problem-solving attitude and a sense of urgency.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven work experience as a B2B Account Manager or similar role.
• Strong interpersonal skills with an aptitude for building relationships.
• Ability to act as a consultant and identify client-specific solutions.
• Experience in delivering client-focused solutions to enhance satisfaction.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills to engage clients.
• Highly organized with strong time management and multitasking abilities.
• Proficient in CRM software and Microsoft Office Suite is required.
• Ability to work collaboratively across teams and leadership levels.
• Result-driven mindset with a focus on client success and satisfaction.
• Willingness to travel as needed for client meetings and presentations.

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