Asst. Housekeeping Manager (225-726)

The Assistant Housekeeping Manager plays a pivotal role in ensuring that the cleaning and maintenance standards of the hotel or facility are upheld to the highest quality. Tasked with overseeing the daily operations of the housekeeping department, this position is vital in maintaining customer satisfaction through clean, hygienic, and well-maintained surroundings. The Assistant Housekeeping Manager will work closely with the Housekeeping Manager to organize work schedules, train staff, and inspect rooms and common areas for cleanliness. This role requires strong leadership, excellent communication skills, and the ability to work efficiently under pressure. The ideal candidate will have extensive knowledge of cleaning procedures and a passion for creating a welcoming environment for guests and clients.

Responsibilities

• Supervise daily housekeeping operations to ensure high standards of cleanliness.
• Assist in scheduling and managing the daily activities of housekeeping staff.
• Report all maintenance issues and coordinate prompt repairs with the maintenance team.
• Conduct regular inspections of guest rooms, common areas, and back-of-house spaces.
• Support the Housekeeping Manager in implementing policies and procedures.
• Train and onboard new team members to maintain quality standards consistently.
• Address and resolve guest inquiries or complaints regarding housekeeping services.
• Maintain an inventory of cleaning supplies and place orders as needed.
• Ensure adherence to health and safety regulations by the housekeeping team.
• Coordinate with other departments to ensure smooth operation and guest satisfaction.
• Monitor staff performance and provide feedback and coaching as necessary.
• Assist in preparing the housekeeping department's budget and monitoring expenses.

Requirements

• Proven experience in a housekeeping supervisory or managerial role.
• Strong knowledge of housekeeping and cleaning procedures and standards.
• Excellent organizational and leadership skills with a keen attention to detail.
• Ability to manage a diverse team and work collaboratively with others.
• Effective communication skills, both verbal and written, are essential.
• Flexibility to work various shifts, including weekends and holidays.
• Familiarity with health and safety standards in a hospitality environment.
• High school diploma or equivalent; further education is a plus.