Assistant Product Manager - Communication Platforms

Job description:

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company
Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the Role:

As an Assistant Product Manager - Communication Platforms, you’ll drive solutions tha  enable seamless customer and operational interactions across voice and non-voice channels. You are analytical, customer-focused, and data-driven, with a passion for building and optimizing end-to-end solutions. Working closely with cross-functional teams, you’ll define requirements, prioritize impactful features, and ensure smooth delivery. We’re looking for someone with experience in communication and integration technologies, strong delivery skills, and a hands-on mindset—proactive, detail-oriented, and eager to experiment and improve internal platforms and processes.

Responsibilities:

Sprint Planning, Execution, and Platform Rollout:

• Manage the full Agile lifecycle; from backlog grooming, sprint planning, and daily standups to stakeholder alignment and final delivery. Focused on communication and customer engagement platforms.
• Define product features and requirements through user stories and acceptance criteria, ensuring alignment with operational, fulfillment, and product team needs.
• Drive execution of configuration and operational tasks across all platform-related workstreams.
• Own and maintain a product roadmap that supports development, integration, and deployment of platform capabilities aligned with business goals.
• Develop a solid understanding of system architectures, integrations, and data flows to support technical discussions and decisions with engineering teams.

Data-Driven Decision-Making:

• Use data analytics and performance insights to make informed product decisions.
• Apply A/B testing and experimentation to validate product enhancements and platform configurations.

Stakeholder Collaboration:

• Translate complex business problems from cross-functional teams into scalable, efficient platform solutions.
• Collaborate closely with operational, product, and fulfillment teams to gather requirements, identify opportunities, and prioritize initiatives.
• Work with teams to design experimentation frameworks and establish feedback loops for continuous improvement.
• Partner with product teams, salesforce, operational, and content teams to deliver platform enhancements aligned with KPIs and company objectives.
• Ensure strong alignment across product domains by maintaining communication with other product managers and platform leads.

Profile Requirements: 

• 2+ years of experience in product management or business analysis, preferably in a platform or communication tech environment.
• Proven experience in stakeholder management, requirement gathering, and cross-functional team collaboration.
• Familiarity and comfort working within Agile/SCRUM frameworks.
• Bachelor’s degree in a technical or quantitative field (Computer Science, Engineering, Information Systems, etc.).
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Excellent verbal and written communication skills in both Arabic and English is a must, with the ability to explain complex ideas to both technical and non-technical stakeholders.
• Experience in platform or systems integration, configuration, and/or product rollouts is a strong advantage.
• Proactive and hands-on approach with strong ownership and accountability.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.