Assistant Manager - Partnerships

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job:

The role is responsible for overseeing the day-to-day operations of the companys gift card and loyalty programs. This role involves managing relationships with partners, ensuring seamless integration and execution of loyalty initiatives, and optimizing the performance of these programs to drive customer engagement and satisfaction.

Responsibilities:

Gift Card Administration:

1. Serve as the primary liaison with gift card and loyalty partners, overseeing all operational, financial, and technical integrations.
2. Lead financial reconciliation and reporting on gift card sales, redemptions, liabilities, and program KPIs.
3. Negotiate contracts, terms, and agreements with vendors and retail partners to expand and optimize offerings.
4. Maintain partnerships with vendors and retailers to expand the company’s gift card offerings.
5. Oversee the distribution and sales management of digital gift cards.
6. Coordinate with internal teams to ensure that gift card promotions and redemptions are effectively implemented across all channels.
7. Monitor and report on gift card sales, redemptions, and other key performance indicators (KPIs) to track program success.
8. Prepare regular reports on program performance, operational issues, and customer feedback to senior management.

Loyalty Strategy Administration:

1. Support the execution of loyalty strategies aimed at increasing customer retention and lifetime value.
2. Work with cross-functional teams (IT, Marketing, Customer Service) to ensure loyalty systems are updated and functioning smoothly.
3. Analyze program performance data to identify trends, opportunities for improvement, and report findings to management.

Process Improvement:

1. Work with the department leads in continuously evaluating and improving operational processes related to gift card and loyalty management to enhance efficiency and customer satisfaction(as applicable).
2. Stay updated on industry trends and best practices to ensure the company’s programs remain competitive.

Profile requirements:

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 4+ years of experience in loyalty program management, gift card operations, or related functions.
• Strong understanding of loyalty ecosystems, prepaid/gift card operations, and partner management.
• Excellent communication and stakeholder management skills.
• Strong analytical and financial acumen, with experience in reporting and KPI analysis.
• Proficiency in Microsoft Office Suite; knowledge of BI/reporting tools preferred.
• Strong negotiation and vendor management skills.
• Ability to work independently while collaborating with cross-functional teams.
• Fluency in English required; Arabic language proficiency preferred.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.