Assistance Branch Manager

As the Assistance Branch Manager of MyTravaly Local Office, you will be responsible for overseeing the daily operations of the office and ensuring that the branch meets its targets and goals. You will be responsible for managing a team of business development and customer service executives, building relationships with local vendors and partners, and ensuring that customers receive high-quality service.

Responsibilities:

• Manage and supervise a team of business development, customer service executives and guests relationship executives, providing training and support as needed.
• Develop and implement operational, sales, ticket resolving strategies to achieve branch targets and goals.
• Build relationships with local vendors and partners to expand the companys network and offerings.
• Ensure that customers receive high-quality service by overseeing the customer service team and resolving customer complaints and issues.
• Monitor and analyze branch performance and financial reports, identifying areas for improvement and implementing solutions.
• Ensure compliance with company policies and procedures, as well as local regulations and laws.
• Manage inventory, supplies, and equipment to ensure that the branch operates efficiently and effectively.
• Develop and maintain positive relationships with key stakeholders, including customers, vendors, and local community members.
• Participate in company-wide meetings and training sessions to stay up-to-date on company policies, procedures, and best practices.
• Complete other duties and projects as assigned by senior management.
  
  

• Bachelors/Post graduation degree in business administration, marketing, or related field.
• Proven experience as a branch manager or similar role in the travel or hospitality industry.
• Strong leadership and communication skills, with the ability to motivate and manage a team effectively.
• Excellent customer service and interpersonal skills.
• Ability to develop and implement sales strategies and achieve targets and goals.
• Knowledge of local regulations and laws related to the travel and hospitality industry.
• Ability to analyze financial reports and make data-driven decisions.
• Proficient in Microsoft Office and customer relationship management (CRM) software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.