Assistant Front Office Manager (225-805)

The role of an Assistant Front Office Manager is vital in ensuring smooth and efficient operations at the front desk of an establishment, such as a hotel, resort, or office complex. This position involves supporting the Front Office Manager in supervising the front desk team, ensuring a high standard of customer service, and handling administrative responsibilities. The Assistant Front Office Manager is instrumental in coordinating the activities of the front desk staff to ensure guest satisfaction, optimizing operational processes, and upholding the establishment's standards and procedures. This role requires excellent communication skills, a keen eye for detail, and the ability to juggle multiple tasks while maintaining a professional demeanor. As a key point of contact for front office operations, the Assistant Front Office Manager plays a critical role in creating a welcoming environment and maintaining a seamless experience for guests and visitors.

Responsibilities

• Assist in overseeing the daily operations of the front desk team to ensure efficiency.
• Coordinate and manage staff schedules, including shift changes and coverage requirements.
• Ensure all front desk activities align with company standards and customer satisfaction goals.
• Address guest inquiries and resolve complaints promptly and efficiently.
• Supervise check-in and check-out procedures, ensuring they are completed professionally.
• Monitor guest accounts and handle billing disputes and financial transactions accurately.
• Collaborate with other departments to ensure smooth and coordinated guest services.
• Implement and enforce security procedures to protect guests and staff members.
• Train new front desk staff and provide ongoing training for existing team members.
• Maintain and update documentation of front office procedures and policies regularly.
• Support the Front Office Manager in administrative tasks and special projects as needed.
• Utilize software systems for guest reservations, billing, and record-keeping accurately.

Requirements

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Proven experience in a front office or customer service role is essential.
• Strong leadership skills with the ability to manage and motivate a team.
• Exceptional communication and interpersonal skills for effective guest interactions.
• Excellent organizational skills with a keen attention to detail and multi-tasking.
• Proficient in front office management software and basic computer operations.
• Ability to handle stressful situations calmly and efficiently with professionalism.