Air Logistics Customer Care Specialist (225-1007)

An Air Logistics Customer Care Specialist plays a crucial role in ensuring a seamless and efficient flow of goods by air transportation. This professional is responsible for managing and coordinating logistics activities to guarantee customer satisfaction and service excellence. The Air Logistics Customer Care Specialist serves as the primary point of contact for customers, addressing inquiries, resolving issues, and facilitating communication between clients and logistics teams. This role requires a deep understanding of air logistics procedures, an unwavering commitment to customer service, and the ability to handle complex and fast-paced environments. With excellent problem-solving skills and attention to detail, the Specialist ensures that every logistic operation meets the clients’ expectations and contributes to the overall success of the organization.

Responsibilities

• Manage and coordinate air logistics operations to ensure timely delivery of goods.
• Serve as the primary point of contact for customer inquiries and requests.
• Communicate effectively with logistics teams and clients to address concerns and issues.
• Ensure compliance with international air logistics regulations and standards.
• Monitor shipments to ensure smooth transit and resolve any logistical challenges.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members to improve efficiency and optimize logistics procedures.
• Prepare reports on logistics operations and present findings to management.
• Provide customers with accurate and timely information on shipment status.
• Identify and implement strategies to enhance customer service experiences.
• Coordinate with customs brokers and carriers to ensure regulatory compliance.
• Continuously update knowledge on air logistics trends and industry best practices.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, or a related field.
• Proven experience in logistics, customer service, or a related area preferred.
• Strong understanding of air freight and logistics processes and operations.
• Excellent communication and interpersonal skills for effective customer interaction.
• Exceptional problem-solving skills and ability to manage high-pressure situations.
• Proficiency in using logistics software and modern communication tools essential.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Strong attention to detail and operational efficiency is mandatory for this position.