Account Support Associate (225-816)

As an Account Support Associate, you will play a crucial role in ensuring the smooth operation of our customer accounts by providing exceptional support and service. You will be the first point of contact for our clients, handling inquiries, resolving issues, and facilitating seamless communication between departments. Your responsibilities will include maintaining positive customer relations, understanding client needs, and offering targeted solutions while working within company guidelines. Your objective is to achieve high levels of customer satisfaction and loyalty by offering personalized and timely service. Success in this position will require strong communication skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for all customer account inquiries.
• Resolve customer account issues promptly, effectively, and courteously.
• Facilitate clear and timely communication between clients and internal departments.
• Assist in account setup and configuration based on customer requirements.
• Monitor customer accounts to ensure compliance with company policies and procedures.
• Prepare and maintain accurate records of customer interactions and service transactions.
• Identify potential issues and proactively offer solutions to prevent future problems.
• Collaborate with the sales and technical teams to address client needs and expectations.
• Provide product training and support to enhance customer experience and satisfaction.
• Track account metrics and prepare reports for management review and decision making.
• Stay updated with industry trends to anticipate future client needs and requests.
• Actively contribute to team meetings and offer insights for process improvement.

Requirements

• Bachelor's degree in Business, Communications, or related field preferred.
• Minimum of 1-2 years of experience in a customer support role.
• Strong interpersonal skills with excellent verbal and written communication abilities.
• Proficiency in using CRM systems and Microsoft Office Suite applications.
• Ability to handle multiple customer accounts and prioritize tasks effectively.
• Demonstrated problem-solving skills with keen attention to detail and accuracy.
• Proactive and self-motivated attitude with a focus on customer success and satisfaction.