Room Attendant

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Job Description

• Have a thorough understanding and knowledge of Rooms related service and product.
• Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• Monitor operating supplies and reduce spoilage, breakage and wastage.
• Keep all keys signed out in a secure manner and return them at the course of duty.
• Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information
• To have a complete understanding of the different cleaning products and their economical use.
• Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly.
• Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor.
• Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard.
• Ensure safe lifting techniques are used at work
• Report in-room safe issues as per resort standards and policies.
• Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
• Attend daily briefings.
• Attend training as scheduled
• Follow the grooming standards and maintain a friendly and cheerful disposition all the times.
• Handle guest complaints by listening and taking notes then report to Supervisors.
• Use the guest name all the time
• Report any unusual occurrences or requests to a Supervisor.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Ensure an efficient handover at the end of every shift to ensure important information is passed on
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• Always be polite and patient especially when a guest has communication problems due to the language.
• Handle guest items with care and responsibility and don’t underestimate any value.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and team.
• To have a complete understanding of and to adhere to Swissotel Al Murooj Hotel policy relating to Fire, Hygiene, Health and Safety.
  
  

• A passion for interacting with people, with the ability to communicate fluently in English.
• The ability to work well under pressure in our fast-paced environment.
• A great team player with a good level of fitness and able to work in a physically demanding role.
• You will have a real eye for detail and be willing and able to uphold high standards in cleanliness.
• You are self motivated and enjoy working autonomously.
• You can co-ordinate various tasks simultaneously.
• Previous experience in housekeeping or a similar role in the hospitality industry is preferred.
• Flexibility to work various shifts, including weekends and holidays, as required.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Knowledge of proper cleaning techniques and safety procedures.
• Ability to maintain discretion and respect guests privacy at all times.
• Willingness to learn and adapt to new cleaning technologies and procedures.
• Basic computer skills for logging and reporting tasks.
• A positive attitude and commitment to providing exceptional guest experiences.
• Ability to work in a multicultural environment and interact with guests from diverse backgrounds.